Protect Your Business by Incorporating Solid Client Agreements (NRWA Teleseminar)

  • Friday, November 18, 2011
  • 12:00 PM - 2:00 PM
  • Online Training

Incorporating client agreements to protect you and your business has never been more important. Within the last 5-6 years, colleagues have reported a sharp rise in clients requesting refunds or attempting credit card charge backs after career documents or coaching sessions are completed –- even though they stated they were satisfied.

To protect your business, revenues, and reputation, it is imperative for career service professionals to be clear with clients and communicate expectations from the initial customer inquiry call through to the finished product or service.

In this in-depth teleseminar, Kathy Sweeney will teach you:

  • The importance of integrating forms into a career services business to immediately establish a professional relationship.
  • The different types of forms to incorporate for all project phases, including in-person, email, or website agreements.
  • When to send the different agreements to clients and sample wording for email delivery.
  • How the different agreements can protect your business against constant client revisions, charge backs, or refunds.
  • Tried-and-true methods and incorporation of Internet Services to defend against a chargeback case, if necessary.

Participants will also receive copies of different forms that can be incorporated immediately into their businesses.

Kathy Sweeney, NCRW, CPRW, CEIC, CCM, is the president of Resume Writers Resource. She offers technology incorporation, business operations and marketing consulting, and website / logo design, newsletter preparation, and press release writing services to help private-practice resume writers achieve business success. In addition, Kathy has run her own successful resume writing firm, The Write Resume, since 1987. She is a former president and second vice president of The NRWA. Since 1997, Kathy has spoken at five industry conferences and delivered numerous teleseminars for several career-industry-related organizations, including The NRWA. Her website is

The cost for the training is $45 for NRWA members and $55 for non-members. To register, visit: 
Powered by Wild Apricot Membership Software